Refund policy
4.19 Subject to Clause 4.21, you may cancel your attendance at an Event at any time by writing to us at admin@alpsp.org. If you cancel:
4.19.1 at least 6 weeks prior to the Event, we will provide you with a full refund;
4.19.2 fewer than 6 weeks but at least 4 weeks prior to the Event, we will refund you 75% of the monies paid to us for the Event;
4.19.3 fewer than 4 weeks but at least 2 weeks prior to the Event, we will refund you 50% of the monies paid to us for the Event; or
4.19.4 fewer than 2 weeks prior to the Event, you will not be entitled to a refund.
4.20 Subject to Clause 4.22, you may substitute your delegates attending the Event at no charge up until the day before the Event.
4.21 You may cancel your attendance at the ALPSP Conference at any time by writing to us at admin@alpsp.org. If you cancel:
4.21.1 more than 14 weeks prior to the first day of the ALPSP Conference, we will refund you 75% of the registration fee paid to us;
4.21.2 less than 14 weeks but at least 8 weeks prior to the first day of the ALPSP Conference, we will refund you 50% of the registration fee paid to us; or
4.21.3 less than 8 weeks prior to the first day of the ALPSP Conference, you will not be entitled to a refund.
4.22 You may substitute your delegates attending the ALPSP Conference at no charge up until one week before the ALPSP Conference.
4.23 Once an on-demand course has been purchased and access granted, we are unable to offer any refunds. Access to the course will be available for six months from the date of purchase. No extensions or refunds will be provided if the course is not completed within this timeframe. However, an extension may be offered at our discretion and may be subject to an additional fee.
Additional Terms
4.23 Certain Events may have additional terms specific to the nature of the Event (Additional Terms). You agree to be bound by the Additional Terms and to the extent that any Additional Terms conflict with these Terms, the Additional Terms shall prevail in respect of the Event to which they relate.
4.24 Any accommodation booked in connection with an Event will be subject to separate terms, which will be made available to you at the time of booking.